2024 Homeowners Association Complaint Report Released
COLUMBIA, S.C. – The South Carolina Department of Consumer Affairs (SCDCA) is releasing the 2024 Homeowners Association (HOA) Complaint Report. The Report is a compilation of data from complaints received January 1, 2023, through December 31, 2023. Some of the highlights include:

  • The 2024 report contains information from 365 complaints filed against 298 HOAs/ Management Companies during calendar year 2023. This was a thirty-two percent increase in the total number of complaints included in the HOA Report as compared to 2022.
  • Top three counties for complaints: Horry (24.4%), Richland (15.3%), Charleston (10.9%).
  • The complaints raised 742 concerns, with multiple concerns included in a single complaint. The top three types of issues raised were: failure to adhere to and/or enforce covenants and bylaws (15.7%), concerns regarding maintenance and repairs (12.7%), consumers disagree with HOA Fees/Special Assessments (8.9%).
  • Less than 5% of complaints were closed as "Unsatisfied" due to a business’s failure to respond. This is down from six percent in 2022.

SCDCA will offer a free webinar “2024 HOA Complaint Report” on Wednesday, February 7 at 10:30 a.m. The webinar will go over the complaint report, the types of complaints received, complaint trends and the department’s role in collecting complaint data. Register here to watch/listen from any computer or smartphone.

Changes to state law in 2018 require SCDCA to collect certain data from complaints involving homeowners’ associations and report it annually. The report is presented in a categorized, filterable and searchable format and can be viewed in its entirety by visiting consumer.sc.gov/HOA-reports.

SCDCA processes and mediates consumer complaints against businesses regulated by DCA, refers complaints that fall within another agency’s jurisdiction and mediates those complaints against businesses that are unregulated. To file a complaint, visit our website and click “How Do I…” then the “File a Complaint?” option.

Posted by: Byron King on 02/01/24 (This information is only accurate as of 02/01/24. You must contact SCR for updates and changes to this information after 02/01/24 as laws and regulations may change over time. SCR 803-772-5206 or email info at screaltors.org or email byron at screaltors.org)

This information is not legal advice. This information is intended only to provide general information and may not be relied upon as specific legal guidance. Legal counsel should always be consulted before acting in reliance on this information.